Fair and reasonable
We will treat you with courtesy and respect and take your
personal circumstances into account where relevant.
Honest
We treat you as being honest and give you an opportunity to explain any discrepancies.
Professional service and assistance
We will:
Representation
You can get help with your affairs and someone to deal with us on your behalf, but you must tell us who it’s going to be. You are still responsible for ensuring the information given to us is accurate.
Privacy
We will respect your privacy and keep your personal information confidential.
Confidentiality
We take security and confidentiality of your information seriously. We ensure your data and online transactions are secure and safe.
Information access
We will:
Help
We aim to help you understand your rights and obligations. Contact us, or a professional adviser, if you are unsure.
Decisions
When making decisions about you we will:
Your right to question
We will outline your options if you want a decision or action reviewed including, legal review rights and the formal complaint process. We will:
Easy for you to comply
We will:
Accountability
We will inform you of any rights or obligations and keep you informed of our progress to resolve issues.
Your obligations – what we expect of you
Be truthful
We expect you to:
Keep records
We expect you to:
Take reasonable care
We expect you to:
Lodge by the due date
We expect you to:
Pay by the due date
We expect you to:
Be cooperative
We expect you to treat us with the same courtesy, consideration and respect we are expected to give you.
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